FAQ
ABOUT RÉJEANNE
WHAT IS A PERIOD PANTY AND HOW DOES IT WORK?
A Réjeanne period panty is just like a regular brief or hiphugger, except it discreetly integrates menstrual protection. We’ve worked with experts in textile innovation to create this protection made up of three thin layers: a moisture-wicking layer, an absorbent layer, and a leak-proof layer, allowing you to go up to 12 hours without worrying about leaks or odors (thank you very much!).
To learn more about this revolutionary panty, visit our Technology page.
CAN I WEAR MY PANTY ALL DAY?
Absolutely. The first few times, try it at home to see how it works for your flow.
CAN I WEAR IT WITH ANOTHER MENSTRUAL PROTECTION?
Réjeanne works on its own, but it is perfectly fine to use it alongside a tampon or menstrual cup, or even add an additional menstrual protection. It's up to you!
IS MY PANTY COMPLETELY SAFE?
Yes, it is completely safe, without silver nanoparticles and certified STANDARD 100 by OEKO-TEX® (CQ 1254/1 IFTH), a certification that guarantees the absence of toxic substances for both the body and the environment in your panty. The black cotton in contact with the skin is certified organic cotton. Réjeanne panties have not undergone any treatment with silver or zeolite!
HOW TO WASH MY PERIOD PANTY?
It's very simple. After use, rinse your panty with cold tap water until the water runs clear. Then, wash it by hand or in the machine on the "Delicate" cycle (using a laundry bag is better to protect the lace:)). Finally, let it air dry. And voilà, it's ready for new adventures!
A little reminder for the forgetful ones: your panty is precious and delicate, so take good care of it! And to do so, you must absolutely follow these 6 guidelines for washing your menstrual panty:
- Do not use fabric softener or conditioner.
- Do not use Marseille soap (or any greasy soap or detergent): it rinses poorly and eventually clogs the pores of the absorbent layer. Opt for a non-greasy soap or detergent that rinses thoroughly.
- Do not use cleaning products that could damage the fibers of the protective assembly: bleach, washing soda, white vinegar...
- Do not soak your panty.
- Forget about using the tumble dryer.
- Do not choose a cycle that is too harsh.
WHERE IS MY PANTY MADE?
Our panties are made in lingerie workshops in France, Europe, and sometimes in Vietnam, depending on the technical specifications and local expertise, in certified workshops audited according to international standards.
ABOUT PERIODS
HOW MUCH TIME DOES MENSTRUATION TAKE IN A WOMAN'S LIFE?
Throughout her life, a woman will have her period for an average of 38 years. This equals an average of 450 periods, for a total of 3,500 days (almost 10 years in total).
Head over to our Journal to learn more about periods!
HOW MUCH WASTE COULD BE AVOIDED WITH RÉJEANNE PANTIES?
Between 130 and 150 kg of period products (tampons, pads, applicators) are thrown away by each woman in her lifetime. Since a Réjeanne panty lasts for years, it helps avoid mountains of waste.
AND MONEY-WISE?
On average, women spend about 5€ per month on period products, which adds up to around 300€ over 5 years (not including all the panties that need to be replaced).
With period panties, you can save money in the long term! And avoid so much waste in nature.
E-GIFTCARD
I RECEIVED A RÉJEANNE GIFT CARD, HOW CAN I PAY FOR MY ORDER WITH IT?
To use your gift card, simply enter the code received by email in the cart. Your gift card is valid and can be used as many times as you like until the balance is used up.
If your purchase exceeds the amount of your gift card, you can combine it with any other available payment method.
SHIPPING
WHEN WILL I RECEIVE MY ORDER?
Free shipping on orders over 100€ in France and Europe, and over 150€ internationally. Orders are shipped within 48 hours worldwide.
RETURNS AND REFUND
TOO SMALL, TOO BIG, DON'T LIKE THE STYLE?
You have 30 days from the receipt of your order to return one or more items. After this period, no refund or store credit will be issued.
To be eligible for a return, the items must be returned with their tag, in their original condition, unworn, unwashed, and undamaged. The delivery note must be included in the package. Returns are at the customer's risk. Réjeanne® will not reimburse you for lost parcels by the carrier during your return.
If you received an item different from what you ordered or one with a manufacturing defect, please contact us at bonjour@rejeanne.com, and we'll take care of it.
Returns are processed via our returns portal. Returns are accepted within 30 days after delivery of the parcel. After this period, the return cannot be processed.
You may request a refund or store credit:
- Refunds for returned items will be processed within 15 days after receipt of the returned parcel. A few days of interbank processing may apply for card payments, but a confirmation email will be sent to you. Return fees of 4.50 euros for France and 10 euros for Europe will be deducted from the refunded amount.
- In the case of store credit, you will receive a code by email allowing you to make new purchases once the returned items have been received and verified. This code will be valid for one year.
- Returns are free for any return with a request for store credit.
If you purchased a “pack” (items sold as a set), any return for a refund must include all the items that were part of the original pack; partial refunds for returning only part of the set will not be accepted. Simply write to us at bonjour@rejeanne.com to obtain your return slip. Return processing fees of 4.50 euros for France and 10 euros for Europe will be deducted from the refunded amount.
If your return is not processed within 3 weeks by our team, please contact us at bonjour@rejeanne.com.
If you reside outside mainland France, you will not be able to download a prepaid label, as returns are at your expense. Please follow the procedure above and send your parcel to this address:
Kuehne + Nagel / CHÂTRES Bâtiment 3 (BIGBLUE)
Avenue Louis Renault - Bâtiment 3 - Cell 5
ZAC du val Bréon
77610 CHÂTRES
FRANCE
A QUESTION, A COMMENT?
Feel free to contact us at the following address: bonjour@rejeanne.com. We will respond quickly and with a smile 🙂