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FAQ

ABOUT RÉJEANNE


WHAT IS A PERIOD PANTY AND HOW DOES IT WORK?

A Réjeanne period panty is just like a regular brief or hiphugger, except it discreetly integrates menstrual protection. We’ve worked with experts in textile innovation to create this protection made up of three thin layers: a moisture-wicking layer, an absorbent layer, and a leak-proof layer, allowing you to go up to 12 hours without worrying about leaks or odors (thank you very much!).

To learn more about this revolutionary panty, visit our Technology page.

CAN I WEAR MY PANTY ALL DAY?

Absolutely. The first few times, try it at home to see how it works for your flow.

CAN I WEAR IT WITH ANOTHER MENSTRUAL PROTECTION?

Réjeanne works on its own, but it is perfectly fine to use it alongside a tampon or menstrual cup, or even add an additional menstrual protection. It's up to you!

IS MY PANTY COMPLETELY SAFE?

Yes, it is completely safe, without silver nanoparticles and certified STANDARD 100 by OEKO-TEX® (CQ 1254/1 IFTH), a certification that guarantees the absence of toxic substances for both the body and the environment in your panty. The black cotton in contact with the skin is certified organic cotton. Réjeanne panties have not undergone any treatment with silver or zeolite!



HOW TO WASH MY PERIOD PANTY?

It's very simple. After use, rinse your panty with cold tap water until the water runs clear. Then, wash it by hand or in the machine on the "Delicate" cycle (using a laundry bag is better to protect the lace:)). Finally, let it air dry. And voilà, it's ready for new adventures!

A little reminder for the forgetful ones: your panty is precious and delicate, so take good care of it! And to do so, you must absolutely follow these 6 guidelines for washing your menstrual panty:

  • Do not use fabric softener or conditioner.
  • Do not use Marseille soap (or any greasy soap or detergent): it rinses poorly and eventually clogs the pores of the absorbent layer. Opt for a non-greasy soap or detergent that rinses thoroughly.
  • Do not use cleaning products that could damage the fibers of the protective assembly: bleach, washing soda, white vinegar...
  • Do not soak your panty.
  • Forget about using the tumble dryer.
  • Do not choose a cycle that is too harsh.

WHERE IS MY PANTY MADE?

Our panties are made in lingerie workshops in France, Europe, and sometimes in Vietnam, depending on the technical specifications and local expertise, in certified workshops audited according to international standards.

ABOUT PERIODS

HOW MUCH TIME DOES MENSTRUATION TAKE IN A WOMAN'S LIFE?

Throughout her life, a woman will have her period for an average of 38 years. This equals an average of 450 periods, for a total of 3,500 days (almost 10 years in total).

Head over to our Journal to learn more about periods!

HOW MUCH WASTE COULD BE AVOIDED WITH RÉJEANNE PANTIES?

Between 130 and 150 kg of period products (tampons, pads, applicators) are thrown away by each woman in her lifetime. Since a Réjeanne panty lasts for years, it helps avoid mountains of waste.

AND MONEY-WISE?

On average, women spend about 5€ per month on period products, which adds up to around 300€ over 5 years (not including all the panties that need to be replaced).

With period panties, you can save money in the long term! And avoid so much waste in nature.

E-GIFTCARD

I RECEIVED A RÉJEANNE GIFT CARD, HOW CAN I PAY FOR MY ORDER WITH IT?

To use your gift card, simply enter the code received by email in the cart. Your gift card is valid and can be used as many times as you like until the balance is used up.

If your purchase exceeds the amount of your gift card, you can combine it with any other available payment method.

SHIPPING

WHEN WILL I RECEIVE MY ORDER?

Free shipping on orders over 100€ in France and Europe, and over 150€ internationally. Orders are shipped within 48 hours worldwide.

RETURNS AND REFUND

TOO SMALL, TOO BIG, NOT YOUR STYLE?

TOO SMALL, TOO BIG, NOT YOUR STYLE?

You have 30 days from the date you receive your order to return one or more items. Unfortunately, returns requested after this period cannot be refunded.

To be eligible for a return, items must be sent back in their original condition: new, unworn, unwashed, undamaged, with all original tags attached. Please include the delivery slip inside your return package. Returns are made at the customer’s risk — Réjeanne® cannot offer refunds for parcels lost in transit by your chosen carrier.

Received the wrong item or noticed a fault? No worries — email us at bonjour@rejeanne.com and we’ll take care of it.

Please note that we do not offer exchanges through our website www.rejeanne-underwear.com. If you’d like a different size, style or colour, simply place a new order on our e-shop!

HOW TO MAKE A RETURN

Returns are accepted within 30 days of delivery. After this time, returns cannot be processed.

Refunds will be processed within 15 days of receiving your returned parcel. For credit/debit card payments, an additional few days may be required for interbank processing — but we’ll send you a confirmation email once your refund is on its way.
Return shipping fees of €4.50 for France and €10 for Europe will be deducted from your refund.

If you purchased a “pack” (a set of two or three items), all items from the original pack must be returned together in order to receive a refund. Partial refunds will not be granted for returning only part of a pack.

To start a return, simply email us at bonjour@rejeanne.com to request your return label. Return handling fees of €4.50 for France and €10 for Europe will be deducted from your refund.

If your return has not been processed within 3 weeks, please contact us at bonjour@rejeanne.com.

A QUESTION, A COMMENT?

Feel free to contact us at the following address: bonjour@rejeanne.com. We will respond quickly and with a smile 🙂