CONFIDENTIALITY POLICY

Privacy & Cookie Policy

The purpose of this Privacy & Cookie Policy is to provide you with details regarding the personal data collected or processed when using the website www.rejeanne-underwear.com (hereinafter referred to as the "Website"), the use and protection of your personal data, your rights concerning your personal data and the necessary contact information to exercise your rights.

PERSONAL DATA WE COLLECT:

The following personal data is required to provide you with our products when you make a purchase, use the Website, contact AW Innovation ("Réjeanne"), subscribe to our newsletter, receive promotions, or create an account.

These personal data include:

• YOUR CONTACT INFORMATION: YOUR NAME, EMAIL, PHONE NUMBER, SHIPPING ADDRESS, AND BILLING ADDRESS.
• ACCOUNT INFORMATION: YOUR USERNAME AND PASSWORD.
• PERSONAL INFORMATION: YOUR DATE OF BIRTH AND ORDER HISTORY.
• PAYMENT INFORMATION: YOUR PAYMENT DETAILS OR CREDIT CARD INFORMATION.

Through your web browser, certain data is automatically collected when you visit our Website.

Details regarding these data (cookies, IP addresses, and browser identification data) are provided in the Cookie Management section later in this policy.

HOW REJEANNE INFORMS YOU ABOUT DATA COLLECTION:

When using the Website, we provide you with the necessary information or obtain your consent, depending on the circumstances, before collecting your data.

Your consent is obtained directly through the Website.

 

HOW REJEANNE USES YOUR PERSONAL DATA:

Réjeanne uses your personal data for the following purposes:

• TO ENABLE YOU TO USE THE WEBSITE.
• WHEN YOU USE THE WEBSITE, YOUR PERSONAL DATA IS PROCESSED TO PROVIDE YOU WITH THE REQUESTED PRODUCT.
• AFTER MAKING A PURCHASE ON THE WEBSITE OR SUBSCRIBING TO RECEIVE PROMOTIONS, YOUR CONTACT DETAILS ARE USED TO SEND YOU UPDATES ABOUT YOUR ORDERS OR PROMOTIONAL OFFERS.
• IF YOU REACH OUT TO US, WE USE THE INFORMATION YOU PROVIDE, SUCH AS DETAILS RELATED TO SHIPPING, PAYMENT, OR YOUR PURCHASED PRODUCT, TO RESPOND TO YOUR INQUIRY, REQUEST, OR ISSUE.
• TO ENABLE THE USE OF CERTAIN WEBSITE FEATURES. SOME FEATURES ON OUR WEBSITE MAY REQUIRE YOU TO PROVIDE ADDITIONAL DATA OR CONSENT FOR SPECIFIC PURPOSES.
• TO PROVIDE YOU WITH INFORMATION ABOUT OUR PRODUCTS AND EVENTS.
• WHEN YOU CREATE AN ACCOUNT OR SUBSCRIBE TO OUR NEWSLETTERS, WE SEND YOU UPDATES ABOUT OUR PRODUCTS, NEW ARRIVALS, PROMOTIONS, AND EVENTS. YOU MAY UNSUBSCRIBE AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA.
• TO ENSURE AND IMPROVE OUR WEBSITE'S FUNCTIONALITY.
• WHEN YOU MAKE A PURCHASE, YOUR DATA MAY BE PROCESSED FOR ACCOUNTING PURPOSES OR OTHER INTERNAL OPERATIONS TO IMPROVE OUR SERVICES.

 

We may use the information you provide as well as data collected from your use of the Website.

We may also use your usage data to enhance your experience on our Website and to identify and resolve technical issues.

We process data on how you interact with our Website to:

• BETTER UNDERSTAND YOUR PREFERENCES, SUCH AS HOW YOU SEARCH FOR OUR PRODUCTS;
• OPTIMIZE THE PRESENTATION OF OUR PRODUCTS.

LEGAL BASIS FOR DATA PROCESSING

The legal basis for processing your data varies depending on the reason you provide us with your personal information.

• WHEN YOU PURCHASE PRODUCTS ON OUR WEBSITE, WE PROCESS YOUR PERSONAL DATA TO FULFILL YOUR ORDER. THIS INCLUDES PAYMENT DETAILS AND CONTACT INFORMATION REQUIRED TO DELIVER YOUR PURCHASE;
• IN OTHER CASES, DATA PROCESSING IS BASED ON LEGAL OBLIGATIONS OR OUR LEGITIMATE BUSINESS AS A COMPANY.

WHO REJEANNE SHARES YOUR DATA WITH

Réjeanne shares your personal data with service providers that process data on our behalf.

These include providers for payment processing and credit card transactions, shipping and delivery services, data hosting, administration, and management, email distribution, research and analytics, brand management and promotions, as well as for administration of certain services and features

When using third-party service providers, we ensure that appropriate technical and organizational measures are in place to protect your personal data.

Additionally, we may share your data with other third parties when necessary to comply with legal, judicial, or administrative requests, enforce applicable laws, prevent illegal use of our Website, defend against third-party claims and assist in fraud prevention efforts.

DATA PROTECTION AND MANAGEMENT MEASURES

We implement various security measures to protect and enhance the security of your personal data.

The personal data we collect on our Website is stored within the European Union.

Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy, in compliance with legal limits and regulations.

Practically, we retain your personal data as long as you maintain your Réjeanne account.

For purchase-related data, we keep records for a longer period to comply with legal obligations, particularly those related to tax regulations.

 

YOUR RIGHTS REGARDING YOUR PERSONAL DATA

You have the right to request, at any time:

• ACCESS TO YOUR DATA
• AN ELECTRONIC COPY OF YOUR DATA 
• CORRECTION OF YOUR DATA 
• DELETION OR RESTRICTION OF YOUR DATA 

You also have the right to withdraw your consent at any time, even if you have previously given permission for the processing of your data.

If you wish to exercise any of these rights, please contact us at: bonjour@rejeanne.com

If you have a Réjeanne account, you can modify your communication preferences at any time.

You may also unsubscribe from our emails by clicking the unsubscribe link or following the opt-out instructions provided in our messages.

COOKIE MANAGEMENT POLICY

Réjeanne collects data, including personal data, from your browser when you use our Website.

We use cookies and web beacons to collect this data, which may include:

• Your IP addresses
• Unique cookie identification, cookie data, and information about your device for accessing specific features
• Unique hardware identification number and device type
• Domain, browser type, and language
• Operating system and settings
• Country and time zone
• Previously visited websites
• Information about your activity on our Website, such as click behavior, purchases, and preferences
• Access times and referring URLs

Third parties, such as Google, may also collect data from our Website through cookies, third-party plugins, and widgets.

These third parties collect data directly from your browser, and the processing of this data is subject to their own privacy policies.

We use cookies and web beacons to track how you use our Website, understand your preferences (such as country and language), provide services and enhance your experience.

We also use cookies and web beacons to analyze general website traffic and user interactions and identify trends and statistics to improve our Website accordingly.

Our Website generally uses three categories of cookies:

1. Functional Cookies: these cookies are essential for the basic functionalities of the Website and are therefore always active. They recognize you during a browsing session or between sessions (if you choose), enable the creation of your shopping cart and the checkout process and ensure secure transactions and compliance with legal regulations.

2. Performance Cookies: these cookies help us improve the functionality of our Website by tracking usage. In some cases, they speed up the processing of your requests and retain your selected preferences. Disabling these cookies may result in less relevant recommendations and slower website performance.

3. Social Media & Advertising Cookies: social media cookies allow you to connect to your social networks and share content from our Website. Advertising cookies (third-party cookies) collect information to personalize ads based on your interests, both on our Website and elsewhere. In some cases, these cookies require the processing of personal data. Disabling these cookies may result in ads that are less relevant to your interests, inability to log into social media accounts (such as Facebook, Instagram) and/or restrictions on sharing content on social media.

You can choose to receive an alert on your computer whenever a cookie is sent or refuse all cookies entirely.

You can adjust these settings through your browser preferences on each of your devices.

Since each browser is different, please check the "Help" section of your browser to learn how to modify your cookie settings.

If you choose to disable cookies, access to many features on our Website may be less efficient, and some services may not function properly.

THIRD-PARTY COOKIES

Rakuten Advertising is a third-party company that uses cookies on our Website. You can review their privacy policy at the following link:

https://rakutenadvertising.com/legal-notices/services-privacy-policy/

CHANGES TO OUR PRIVACY POLICY

If this Privacy Policy is updated, we will provide information about the changes on our Website.

If there are modifications to how we process your personal data, we will notify you in advance or, where required, request your prior consent.

We encourage you to regularly review our Privacy Policy to stay informed about any updates.

 

HAVE QUESTIONS?

If you have any questions or concerns or wish to exercise your rights regarding your personal data, you can contact us at: bonjour@rejeanne.com

This Privacy Policy was last updated on November 29, 2018.